The Local Welfare Provision is delivered by North Tyneside Council’s Welfare Provision Team. This is a telephone service that can support you if you are in a financial crisis with your income. We can refer you directly to our trusted partners for ongoing support or sign post you to local services within your community.

Emergency Support

A welfare officer through an assessment process can consider you for immediate practical support if you have experienced an unforeseen crisis or exceptional circumstances.

Typically, this support can be utility top ups and emergency food provision. We are a cashless service.

Who can apply?

You do not need to be receiving benefits to be considered.

  • Over 16 years and living in North Tyneside
  • You may be asked to provide evidence of the circumstances lead you to be in financial crisis.

We are open from 9am to 2.00 pm Monday to Friday.

We are not open on Bank or Public Holidays.

If your need is urgent and you need assistance when we are closed, please contact our Emergency Duty Team on 0330 333 7475