Our Befriending service offers vital emotional support to vulnerable or isolated adults over 50. Customers can access the service through self-referral, or by a family member or professional by completing a referral form. They will then be matched with a friendly, trained volunteer befriender who visits or calls them every week for at least six months. The arrangement is based on friendship, and no payment is involved.
We match volunteers to customers based on shared interests and provide a safe and mutually beneficial relationship. The idea is that the befriender will get as much out of the relationship as the befriendee. Our volunteers come from a range of backgrounds, experiences, and ages, ensuring a diverse volunteer base. They work holistically to support the customer's independence, establish social connections, reduce isolation, and support their physical and social wellbeing.
Customers and volunteers are supported by our Befriending Coordinator, Demmi Robinson, for 12 months. After this period and a positive relationship has been established, on agreement they will leave the service and continue their long-term friendship. Demmi will regularly check in with customers completing phone support and home visits to ensure they are satisfied with the service, offering support, advice, and signposting when required.
